THERE IS NO SIT AND WAIT OR WALK IN SERVICE AT CASSIO
BOOKING AN APPOINTMENT
Our team of patient advisors are here to help you make appointments to see the Doctors, Prescribing Pharmacist, Nurses or HCA as well as other staff such as the smoking cessation nurse. Some things can be dealt over the phone and they can guide and make the process easier if you give them some detail on why you need to be seen.
They also help you with other questions you may have about our services. If they cannot answer a query they will find someone else who can or phone you back.
You can book routine appointments up to two weeks in advance. We have found that if appointments are booked more than two weeks in advance the number of patients who do not attend appointments increases considerably. We have over 400 DNA appointments every month.
Make a routine pre-bookable appointment with the doctor by telephoning or visiting the surgery Monday to Friday ideally after 10am.
You can see any doctor at the practice subject to availability. We would encourage those with complex medical health problems to pre-book appointments with the same doctor where possible
URGENT ON THE DAY
For urgent on the day appointments please contact us at 8am and receptionist will be able to offer an appointment with a GP, nurse prescriber or prescribing pharmacist.
Urgent appointments will be offered with whoever is available on the day and we can't always guarantee a preferred clinician.
All have access to your medication and records and the clinician who sees you can ask someone who knows you best, if felt necessary at the time.
EVENING AND WEEKENDS
We are members of Watford Extended Access
This means that you may be able to be seen by a local GP outside normal working hours, including weekends. If necessary they will be able to access your records to enable continuity of care and safe prescribing.
Bloods tests can also be booked on Sundays through this service.
Just ask the receptionist if you would like to book one of these appointments.
CANCELLING AN APPOINTMENT
Please remember to call and cancel your appointment if you no longer need it or if you need to rearrange it.
Tell us as soon as you can if you cannot keep your appointment.
For certain appointments we are able to text appointment reminders to patients who have informed the practice of their mobile number. If you do not wish to receive a text reminder please inform the surgery.
We have a Do Not Attend policy – patients will be contacted if they fail to attend for certain appointments. Please ask at reception if you wish to have a copy of the policy